Support
Customer care is a key element of every successful company, as it directly impacts customer satisfaction and loyalty.
A satisfied customer will spend more, return for future purchases, or recommend your business.
Implementing the right tools reduces customer service expenses.
You can add additional services to your product or offering and increase order value.
The Three Key Pillars of Support
Post-sales care tool.
Gathering feedback at the end of the sales process as well as during it.
Acquiring recommendations for potential new customers.
Aftercare
By implementing the right tools for the post-sales phase, you can increase customer satisfaction. You'll be able to handle their inquiries and requests more efficiently while ensuring they reach the right people within your company.
Direct communication also helps maintain customer loyalty and prevents losing them.
Collecting Reviews
Reviews are a highly underrated part of the sales process. By collecting feedback effectively, you can identify weak points in your company and improve them—whether it’s optimizing processes or training your internal team. This helps take your service to the next level.
Collecting Referrals
Up to 90% of satisfied customers are willing to give a referral, but only one in ten salespeople actively asks for it. A well-designed referral system can automatically generate new leads for your company.
Individual Tools for Customer Support
A simple and efficient CRM built by salespeople for salespeople. Automate your entire sales process in one place.
Connect your internal applications with each other or integrate them with third-party systems.
An extension for your CRM that benefits both your customers and employees.
Leverage our expertise. No need to spend hours testing different tools, processes, and approaches—we’ll make sure you start closing new deals as soon as possible.
FAQ
What are the customer support tools?
Customer care consists of a set of processes and activities that a company undertakes to meet customer needs and expectations, resolve their issues, and ensure their satisfaction.
Why is customer care important?
What are the main roles of customer care?
The key roles of customer care include problem resolution and providing information, which can now be handled automatically or semi-automatically. Another important aspect is sales support—identifying opportunities for sales teams. Last but not least, it involves collecting customer feedback.
Can the collection of referrals from satisfied customers be automated?
Interested in a custom solution?
We’ll connect with you, analyze your processes, and share insights from successful companies. If it interests you, we’ll guide you through the steps and support you throughout your digital transformation.
