Support
Customer care is a key element of any successful company because it directly affects customer satisfaction and loyalty.
A satisfied customer will spend more with you, buy again, or recommend you.
By putting the right tools in place, you eliminate the cost of customer care.
You can add additional services to your product or service and increase the value of your order.
The three pillars of Support
After-sales care tool.
Collecting evaluations at the end and during the sales process.
Getting referrals to other customers.
Aftercare
Putting the right tools in place at the after-sales end will increase customer satisfaction. You can handle their queries and requests faster and by the right people in the company.
Direct communication also serves to maintain customer loyalty and prevent customer loss.
Collecting ratings
Evaluation is a very underestimated part of the business process. By collecting proper evaluations, you are able to identify weaknesses in the company and then improve them. Whether it's improving the processes themselves or training your internal people. This takes your service to the next level.
Collection of recommendations
Up to 90% of satisfied customers are willing to give a recommendation but only one in ten salespeople will actively ask for one. The right referral collection system can automatically generate new enquiries for your business.
Individual tools for customer support
Snadné a efektivní CRM od obchodníků pro obchodníky. Automatizujte celý obchodní proces na jednom místě.
Propojte vaše interní aplikace mezi sebou nebo je napojte na další systémy třetích stran.
Nadstavba vašeho CRM, kterou využijí vaši zákazníci i zaměstnanci.
Take advantage of our experience. You don't have to spend hours testing different tools, processes and approaches. We'll make sure you start closing new business as soon as possible.
FAQ
Individual tools for customer support
Customer care is a set of processes and activities that a company carries out to meet customer needs and expectations, solve customer problems and ensure customer satisfaction.
Why is customer care important?
What are the main roles of customer care?
The main roles of customer care include solving problems and providing information. This can now be handled automatically or semi-automatically. Another part is sales support - identifying opportunities for salespeople. And last but not least, getting feedback.
Is it possible to automate the collection of recommendations from satisfied customers?
Interested in a custom solution?
We'll connect with you, walk you through your processes and tell you how successful companies do things. If you're interested, we'll show you how to proceed and help you with your entire digital transformation process.
