The third important pillar of the entire business process. Here you present your professionalism both in the actual delivery of goods or services and in the subsequent extraction of the customer.
Fine-tuned processes save individual people time and the company money.
Use modern tools and give your customer insight into the entire business process.
A positive experience with your company will make customers more likely to recommend you.
The cornerstone is project management. Getting the job done right and on time by every team member ensures customer satisfaction.
An important element is the knowledge of data about the order, the client and the history of communication. You will find an overview of everything in your properly configured CRM system.
Companies are forgetting their current customers, while no longer paying acquisition costs for them. Use the right tools to sell additional services and products.
Some people think of project management as a planner of their own tasks. However, project management is primarily used to manage projects across teams of people.
It is important for effective planning and management of resources and tracking goals. It is also a tool for smart communication between people.
Keeping track of deadlines and meeting them is also an essential part. These will earn you positive points with many customers.
Acquired customers need to be worked with strategically. It is important to keep up-to-date information about them, which several systems can do today without the merchant or customer having to lift a finger. This makes it possible to target campaigns about company news or product changes and keep the customer ready for the next deal.
At the same time, it's good to have regular touchpoints set up between you and the customer - automated, semi-automated or manual approaches to the customer can be used here. The choice of approach depends on the time commitment, size of the client and other factors.
If we build a long-term positive relationship with the customer, there is a high probability of further business with them or their friends to whom they will recommend you.
Adding additional products or selling other products is a tactic that can effectively reduce the cost of customer acquisition.
In addition, once a client has been acquired and has had a good experience with you and with whom you work well, they are then willing to do more business with you.
These two approaches not only increase sales, but also improve customer perception by strengthening the relationship with your company.
Loyalty will then translate into additional business or referrals to your friends.
Snadné a efektivní CRM od obchodníků pro obchodníky. Automatizujte celý obchodní proces na jednom místě.
Propojte vaše interní aplikace mezi sebou nebo je napojte na další systémy třetích stran.
Nadstavba vašeho CRM, kterou využijí vaši zákazníci i zaměstnanci.
All project-related communication in one place.
Německá rychle rostoucí firma nastavila Pipedrive podle zkušeností ze starších CRM systémů. A to se jí stalo málem osudným. Dáváme jim pomohlo otočit celý stav a během krátké chvíle celý systém přenastavit k vyšší spokojenosti a hlavně lepšímu škálování i do budoucna.
Stovky poptávek po solárních penelech jsme nyní schopní odbavovat jen v pěti lidech. Díky zavedení CRM Pipedrive realizujeme úspěšně 3x víc zakázek bez zbytečných průtahů.
Take advantage of our experience. You don't have to spend hours testing different tools, processes and approaches. We'll make sure you start closing new business as soon as possible.
Project management is the process of planning, organizing, directing and controlling resources and tasks in order to achieve specific project objectives within established parameters such as time, cost and quality.
Email communication should be part of good customer management. In the future, it is possible to build on previous conversations or use some of their parts.
According to statistics, selling to new customers is up to 5 times more challenging than to existing customers. This is mainly due to the higher cost of building trust and also the time spent with a new client.
We'll connect with you, walk you through your processes and tell you how successful companies do things. If you're interested, we'll show you how to proceed and help you with your entire digital transformation process.
