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Process Automation

In today's dynamic business environment, success depends on speed, efficiency, and the ability to adapt to change. Automating business processes allows you to streamline routine tasks, reduce operational costs, and free up valuable human resources for activities that truly add value.

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Better Customer Experience

Faster and more efficient services lead to higher customer satisfaction.

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Saving Time and Money

Automated processes minimize the need for manual work, leading to payroll savings and reduced errors.

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Increased Productivity

Employees can focus on more important and creative tasks, boosting overall company productivity.

Where automation can be applied?

Business process automation can be implemented in various departments. The fastest return on investment is typically seen in sales, business management, and customer support.

Sales

By integrating automation in sales, you can save up to 50% of your sales team's workload, allowing them to focus more on customers. Additionally, you can involve your customers in the process, minimizing communication errors.

Operations

The department with the broadest scope for automation. From setting up customer satisfaction measurement systems to managing data and document flows within the company, as well as asset and fleet management. Additional benefits include more efficient product or service delivery to customers and streamlined after-sales service or maintenance.

Customer Care

Automation takes customer service to the next level—quickly identify warning signs, categorize customer inquiries using artificial intelligence, speed up the resolution process, and ultimately increase customer satisfaction.

Marketing
HR
IT
Finance
Logistics

References

Jana Ducháčková
Jana Ducháčková Head of Customer Service, Nobilis Tilia

“Dáváme helped us implement CRM into our systems. They listened to all our requirements and executed them using external services. Before the full launch, they trained everyone working with the CRM, and they continue to be there for us whenever we need support.”

Jakub Salát
Jakub Salát Marketing Manager, Prochazka & Partners

"Together with Dáváme, we migrated from Salesforce to Pipedrive and set up all processes and automations for our sales, business development, and marketing teams. Now, we have a robust system integrating a variety of third-party tools, giving us a clear overview in one place. This allows us to better understand our clients' needs."

Are you interested in a custom solution?

We will connect with you, review your processes, and share how successful companies operate. If you're interested, we'll guide you through the next steps and assist you with your entire digital transformation.

Shoptet
Rohlig
Profesia
Fortuna
Royaldent
Cleverfarm

Scenario Monitoring

Do you already have automations running on the Make platform?

You might appreciate our Scenario Monitoring service, which ensures your scenarios keep running smoothly at all times.

Read more
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Automation Training

We are certified Make platform trainers with experience in training internal Make employees as well.

We will teach you the basics of Make, advanced features, and how to think about automation while avoiding common pitfalls.

Read more

FAQ

What is business process automation?

Business process automation involves using technology and software to automate repetitive tasks and workflows within a company. The goal is to increase efficiency, reduce costs, and minimize errors.

What are the main benefits of business process automation?
  • Increased Efficiency: Automation speeds up processes and eliminates unnecessary steps.
  • Cost Reduction: Less manual work means lower operational costs.
  • Error Minimization: Automated systems are less prone to human mistakes.
  • Better Tracking and Transparency: Automation provides greater process oversight and improves transparency.
  • Enhanced Customer Satisfaction: Faster and more accurate services lead to higher customer satisfaction.
How to start automating business processes?
  • Identify Processes for Automation: Map out all processes and pinpoint those that are time-consuming, repetitive, and prone to errors.
  • Evaluate Tools and Technologies: Explore available tools and technologies that can help automate selected processes.
  • Planning and Pilot Projects: Develop an automation implementation plan and start with pilot projects for testing.
  • Training and Cultural Shift: Provide employees with training and support during the transition to automated processes.
  • Monitoring and Optimization: Continuously track the performance of automated processes and make necessary adjustments and optimizations.

We assist businesses with all these steps. Our prepared methodologies and workshops help define, plan, and evaluate automation strategies effectively.

What are the biggest challenges in implementing automation?
  • Resistance to Change: Employees may be reluctant to adopt new technologies and processes.
  • High Initial Costs: Implementing automation may require significant investments in technology and training.
  • Technical Complexity: Integrating automation tools with existing systems can be technically challenging.
  • Security and Privacy: Automation may introduce risks related to data security and privacy.

We address all these challenges as part of our automation implementation process.

How to measure the success of automation?
  • Productivity: Measure the increase in productivity and process efficiency.
  • Costs: Track the reduction in operational costs.
  • Errors and Quality: Evaluate the decrease in errors and improvement in output quality.
  • Customer and Employee Satisfaction: Assess satisfaction levels with the new processes.
  • Speed: Monitor the reduction in process completion time.

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Interested in a custom solution?

We’ll connect with you, analyze your processes, and share insights from successful companies. If it interests you, we’ll guide you through the steps and support you throughout your digital transformation.

Contact us
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Tomáš Wiesner CEO | Dáváme s.r.o.
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