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Process automation

In today's dynamic business environment, the key to success is speed, efficiency and the ability to adapt to change. Business process automation allows you to streamline routine tasks, reduce operating costs and free up valuable human resources for activities that truly deliver value.

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Better customer experience

Faster and more efficient service leads to higher customer satisfaction.

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Saving time and money

Automated processes minimise the need for manual labour, leading to savings in wages and reduced errors.

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Increase productivity

Employees can focus on more important and creative tasks, which increases the overall productivity of the company.

Where to automate

Business process automation can be applied in various departments. The fastest returns are found in the sales, corporate management and customer care departments.

Sales

By incorporating in-store automation, retailers save up to 50% of the work they can devote to customers. At the same time, you can involve your customers in the entire process and minimize communication errors.

Operations

The department that has the largest scope for automation. From setting up a customer satisfaction measurement system, to data and document flows in the company, to asset and fleet management. Added value is also more efficient management of the delivery of the product or service directly to the customer and its further service or maintenance.

Customer care

Automation takes customer care to the next level - identify warning signs much faster, triage customer queries with AI, speed up the check-in process and increase customer satisfaction.

Marketing
HR
IT
Finance
Logistics

Reference

Are you interested for a custom solution?

We'll connect with you, walk you through your processes and tell you how successful companies do things. If you're interested, we'll show you how to proceed and help you with the entire process of your digital transformation.

Shoptet
Rohlig
Profesia
Fortuna
Royaldent
Cleverfarm

Monitoring scenarios

Do you already have automation running on the Make platform?

You might appreciate our Scenario Monitoring service. This makes sure your scripts are always running.

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Automation training

We are certified trainers of the Make platform and have experience in training internal Make employees.

We'll teach you the basics in Make, advanced features, as well as how to think about automations and what to avoid.

Read more

FAQ

What is business process automation?

Business process automation involves the use of technology and software to automate repetitive tasks and processes within a company to increase efficiency, reduce costs and minimize errors.

What are the main benefits of automating business processes?
  • Increased efficiencyA: Automation speeds up processes and eliminates unnecessary steps.
  • Reduces costs: Less manual work means lower operating costs.
  • Minimize errors: Automated systems are less prone to human error.
  • Better traceability and transparency: Automation provides better visibility of processes and increases transparency.
  • Improved customer satisfaction: Faster and more accurate service leads to higher customer satisfaction.
How to get started with business process automation?
  • Identification of processes to automateA: Map all processes and identify those that are time-consuming, repetitive and error-prone.
  • Evaluate tools and technologies: Explore available tools and technologies that can be used to automate the selected processes.
  • Planning and pilot projects: Develop a plan for implementing automation and begin pilot projects for testing.
  • Training and culture change: Provide training and support to employees as they transition to automated processes.
  • Monitoring and optimization: Continuously monitor the performance of automated processes and make necessary adjustments and optimizations.

We help companies with all these points. We have prepared procedures and workshops to define planning and evaluation of automation.

What are the biggest challenges in implementing automation?
  • Resistance to changeA: Employees may be reluctant to adopt new technologies and processes.
  • High initial costs: Implementing automation may require significant investment in technology and training.
  • Technical complexity: Integration of automation tools with existing systems can be technically challenging.
  • Security and privacy: Automation can pose risks in terms of data security and privacy.

We address all of these points in our implementations.

How to measure the success of automation?
  • Productivity: Measuring productivity improvements and process efficiency.
  • CostsTracking reductions in operating costs.
  • Defects and quality: Evaluating the reduction of errors and improvement in the quality of outputs.
  • Customer and employee satisfaction: Measuring customer and employee satisfaction with new processes.
  • Speed: Tracking the reduction in process time.

Blog

Interested in a custom solution?

We'll connect with you, walk you through your processes and tell you how successful companies do things. If you're interested, we'll show you how to proceed and help you with your entire digital transformation process.

Contact us
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Tomas Wiesner CEO | Dáváme s.r.o.
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